Join the team

Be a part of a fast-growing company with an extreme focus on customers.

Be On A Mission That Counts

Looking for a job? You most definitely won't find that at Gloopro. But you will find a career and a calling!

A career at Gloopro offers you a chance to make a difference in your life and the business of enterprises in Africa. We help our associates realize their dreams by creating opportunities for them to discover and fulfill their personal and professional vision within the context of our corporate vision. Our people have made laser-beam focus on customer satisfaction their calling in life. What is yours? Come and discover it--or fulfill it--with us!

If you are interested in becoming a part of our Glootian Team and in running with The Vision, please send your resume as a .pdf file attachment to quoting the vacancy you are applying for as the subject title of the email.

Job Openings

Enterprise Product Manager

Lagos, Nigeria

We are looking for an experienced Product Manager with an Enterprise-focused engineering or software architecture background. This is a hands-on role. You can expect to do market analysis, roadmap definition and prioritization, and presentation to the leadership.

Here is what we expect you to be able to do:

  • Rapidly develop a product roadmap for our Enterprise eProcurement, eSourcing, Procurement Network, etc. Quantify and test your product hypothesis and feature roadmap, and make sure it aligns with strategic company goals.
  • Prioritize and communicate user and technical product requirements to various engineering teams.
  • Opportunity to interface directly with enterprise customers and translate needs into user stories for development scrum teams.
  • Work with an agile scrum team to deliver new features and enhancements to enterprise customers.
  • Blend excellent strategic thinking around which functionality to prioritize with excellent operational prowess about how to deliver amazing results for customers.
  • Collaborate with other Product Managers to ensure that new functionality in the core platform is rolled out to enterprise customers seamlessly and feedback from customers is incorporated into the core product.
  • Establish shared vision across the company on your portion of the product roadmap by building consensus on priorities leading to product execution.
  • Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
  • Define and analyze metrics that inform success of the products
  • Ensure that new functionality in the core platform is rolled out to enterprise customers seamlessly and feedback from customers is incorporated into the core product.
  • Establish metrics to ensure the right product is getting shipped in the right way.
  • Blend excellent strategic thinking around which functionality to prioritize with excellent operational prowess about how to deliver amazing results for customers.
  • Your presentations are loved by your customers, your technical peers, your business partners, and your CEO.

Here is what we think you have done in the past:

  • Conceptualized and shipped complex Enterprise products that had proven impact in the enterprise market. Either as a product manager or an engineer. Preferably a mix of both, and preferably across several markets and/or companies. (3+ years of experience).
  • Developed a deep and nuanced technical understanding of how an Enterprise Product Platform operates and what key customer considerations are when building or selling one.
  • Managed and tracked several product roadmaps at once. All the way from an idea to product delivery and support.

Qualifications

  • 4+ years in a technical Product Management or engineering role.
  • Thorough understanding of modern product management and product development practices.
  • Experience in building business cases and product roadmaps across a wide variety of enterprise software or marketplace industries.
  • Experience working on highly technical and complex products strongly preferred.

Customer Success Manager

Lagos, Nigeria

Gloopro Customer Success team engages our corporate customers to drive Gloopro adoption and demonstrate ongoing value. This critical function is responsible for working with the Key Account Sales Executives (KASEs) in onboarding new enterprise customers by engaging executive teams in driving ongoing adoption, managing retention, and expanding our business with existing customers. It works with the rest of the Gloopro organization to uncover new ways to make Gloopro a part of everyday usage of the procurement function of our target market and to improve our product by providing customer feedbacks to the product management organization.

Here is what we expect you to be able to do:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Enable successful roll-out of Gloopro to large enterprise customers and multinationals, including sharing and developing relevant creative assets, brainstorming ideas, etc
  • Maintain a cadence of communicating with and visiting our enterprise customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for existing enterprise customers to act as Gloopro advocates (e.g. testimonials, case studies)
  • Collaborate closely with KASEs to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the Gloopro org as needed to support customers needs
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Aid in product design and product development.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Prevent customer churn.

Here is what we think you would have done in the past:

  • 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals

Qualifications

  • Results-driven mentality, with a bias for speed and action
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
  • Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment

KEY ACCOUNT SALES EXECUTIVE (KASE)

2 Openings

Using a consultative sales approach, the key account executive is responsible for revenue generating sales for the Gloopro platforms and meeting revenue targets. Successful candidates will originate, close and initially maintain relationships with new clients and engage with prospective clients. The key to this role is to discover needs and concerns, demonstrate which of our platforms can best meet those needs, and support the prospective client through the entire Gloopro Key Account Sales (KASE) process. The key account executive is responsible for building and managing the sales pipeline of prospective clients for accurate forecasting purposes, and collaborating with various departments within the company. Establishing and maintaining strong relationships with prospects requires systematic and proactive account management primarily in the form of telephone and email communication and presentation to prospects.

MAIN DUTIES AND RESPONSIBIITIES INCLUDE: SALES

  • Ensure set sales targets are achieved in due time
  • Proactively generate leads and work with team to pursue business relationships with prospective clients
  • Contribute to overall marketing strategy for revenue earning platforms
  • In cooperation with the relevant teams, design, manage and ensure accuracy of relevant sales reporting with regular reporting to the CEO and provide updates to the Management team
  • Participate actively in the annual company strategic plan by way of market intelligence including structured quality customer feedback and user intelligence to aid new developments in enterprise eProcurement, eSourcing and Procurement networks.
  • Work in cooperation with the strategic communications department in ensuring all sponsor opportunities and exhibitions are communicated well. - Contribute in the development of advertising and promotional content (print and web).
  • In addition, the KASEs will be involved in Customer relations and success management
  • Ensure all contact information is accurate and maintained updated
  • Work with the Gloopro management team to develop and implement lead management process
  • Ensure continuous updates and appropriate levels of product knowledge


Qualifications

  • Minimum of 3-4 years Consultative Selling experience, working in an environment selling to large enterprises and/or multinationals
  • Excellent English language skills both oral and written
  • Self-motivation to meet and exceed goals and the ability to work in a fastpaced environment.
  • Excellent project and deadline management skills.
  • Highly motivated, quick-learner, self-starter.
  • Proficiency in basic Microsoft Office tools
  • Ideally, some exposure to/knowledge of procurement industry would be of benefit

No role available

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Head of Strategic Supplier Partnerships

Lagos, Nigeria

The Strategic Supplier Partnerships team supports the Sourcing functions with a focus on optimizing our sourcing relationships to benefit our enterprise customers. Strategic Partnerships works to identify, onboard and engage with suppliers to create transparent relationships that will maximize speed, flexibility and efficiency while maintaining quality and creating access to industry leading capabilities. Strategic Partnerships connects internal Gloopro Sourcing to achieve our strategic sourcing platform and procurement network expansion goals, across all product and service verticals as well as across geographies.This role will support our Product Suppliers, Service Providers (such as 3rd Party Logistics companies) and all other 3rd party ancillary suppliers to achieve the goals of our supplier relationships.

Here is what we expect you to be able to do:

  • Drive the day-to-day oversight of the partner relationships to ensure adherence to the goals, vision and contractual obligations.
  • Identify prospective suppliers that will increase the value of the Gloopro Procurement Network, engage and onboard them, whilst ensuring their happiness in all their interactions with Gloopro, our enterprise customers and our operations staff.
  • Monitor project timelines across the Gloopro Supplier Partnerships organization to mitigate issues early and to work with the partners to find solutions.
  • Become a champion for the partner and an authority about partnership activities to fully enable to partner's success and to avoid potential liabilities.
  • Organize and participate in regular meetings of the operational and executive committees that assess successes and challenges.
  • Design and implement an appropriate process to investigate and resolve issues that will arise during the partnership.
  • Build relationships with team members across a matrix environment to resolve operational problems that may arise in development, finalization, and implementation of the activities.
  • Identify key targets and lead inbound and outbound sales, in collaboration with internal stakeholders and agency partners
  • Track and manage full partnership sales cycle, including financial reporting and CRM systems
  • Maintain great relationships with partners, suppliers, brands and agencies and develop new relationships for supplier sales opportunities
  • Develop and maintain a supplier sales package and pricing for inbound supplier partnership requests
  • Create customized offerings, financial and content, based on supplier needs; act as their consultant and partner
  • Create supplier proposals, marketing decks, sales collateral with an eye for the Gloopro brand
  • Manage contract negotiations through deal close, in partnership with internal teams
  • Work closely with the SVP of Sourcing to ensure supplier partner deliverables are executed to the upmost standard, and ensure all contract terms are executed according to the agreement set
  • Represent Gloopro in external meetings with potential partners and help marshal global stakeholders
  • Have overall responsibility for financial forecasting and budget management, invoicing, tracking and reconciliations
  • Create structure and processes to drive efficiencies, consistencies and smarter working
  • Monthly analysis & reporting


Qualifications

  • At least 3 years of relevant industry experience; preferably with ecommerce 3rd party merchant operations.
  • Demonstrated leadership and project management skills with a successful track record of working across functions within a fast growing startup or large organization environment.
  • Able to show dedication and willingness to challenge the status quo. Able to run change positively and sees change as an opportunity to improve processes and tools.
  • Strong communication and presentation skills to share ideas clearly across many levels or the organization.
  • Strong interpersonal skills that will engage partners from all levels and influence decision-making in a global, matrix environment.

No role available

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